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How to contact our support

At NetJapan, we take technical support seriously.

We know how important your data is and how stressful a disaster can be. 
That's why NetJapan is ready to help you with:

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Description

NetJapan Partners and clients (holding a serial number with valid maintenance) or persons and companies testing our software can create a support ticket to request technical assistance or to ask technical questions related to our software.

After creating a support case, you will be informed by email when your case has been updated.  Use the Manage An Open Support Case link below to check the status of your case at any time using your unique case reference number.

If you already have an open support case, use this link to check its status and to communicate with our support engineers.

Reserved exclusively for Resellers and Managed Services Provider Partners:

  • Do you have a lot of technical questions but are not yet a NetJapan partner?
  • Are you a new NetJapan Partner in need of help with your first NetJapan installation? 

No problem! Simply make an appointment with a NetJapan Pre-Sales Technician!

Webinars are an easy way to talk directly to a NetJapan Technician and ask any questions you may have.

Reserved exclusively for Resellers and Managed Services Providers:

Join our Technical Training - Level 1, part of our European RoadShows, and discuss your needs face-to-face with a NetJapan Technician while also learning how best to setup and integrate NetJapan's solutions with your own infrastructure.

Support hours

Software Technical Support
Software Technical Support
Monday to Friday 
8:00 to 18:30 CET
Customer Care & Portal Assistance
Customer Care & Portal Assistance
Monday to Friday 
8:00 to 17:30 CET

Support satisfaction survey

We rely on your feedback to help improve our technical support and services. 

When closing your Support case, please rate your experience and include any feedback you may have. We thank you in advance for helping us to improve our services and support.

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