Do you like receiving feedback from customers? We certainly do! For us it is always an opportunity to reflect on what we do well and where we need to improve. We recently received some feedback from Mr. Stefan Henningsen, a valued customer. His astonishing story touched us deeply and left us utterly speechless. It perfectly expressed our company values and the goals we strive to achieve.
Thank you Stefan for all the years you have trusted us and for the time and effort you invested in sending us your feedback. We genuinely appreciate it and look forward to collaborating with you in the future. We wish you all the best with your “new” company too.
Over the years, Mr. Stefan Henningsen’s IT consultancy has worked with many backup and disaster recovery solutions, including Acronis, StorageCraft, Veeam and NetJapan.
He tells us how a specifically tricky server restore has affected him.
In terms of backup solutions, I started out working with StorageCraft and Acronis. I quickly realised the huge potential of an image-based backup and disaster recovery solution such as ShadowProtect and decided to increase my backup and DR expertise using this software. I actually enjoyed reselling it and implementing it on my clients’ systems. I remember the great technician trainings for IT resellers and Service Providers that were hosted in German by Mr. Richard Zinner. The friendly and upbuilding atmosphere enabled us to greatly improve our technical skills, allowing me to become a backup expert.
Over the years, I have been witness to many of my clients’ IT disasters and IT emergencies, from hardware failure to software upgrades going wrong, as well as crashes due to human error… The technical team led by Mr. Zinner has always been there to help me with restoring a system and recovering lost data when I was unable to solve the issue by myself. Like a member of my family, they were always been there to help with a system restore or other IT emergency, no matter the time of day or night.
Then one day StorageCraft was no longer reachable.
Fortunately, during previous hardware crash emergencies that ran late into the night, I had been in contact with their technical support via private telephone outside of normal working hours.
I can remember it as if it was yesterday… It was 10:30 pm when I realised I was not able to restore my client’s server after an IT failure, and the server had to be up and running the next morning. No matter what I tried, I was not able to restore the backup because of a RAID error (we only found this out later). I called Mr. Zinner’s mobile and he assisted me in finding out why the restoration was not working and remained available until the server was up and running again, very early the next morning.
Since that event, I knew I could always trust and rely on that support team. Later, when I learned the technical support team then worked for NetJapan, there was no doubt that I would stay with the people that had helped me so much in the past.
As I became more and more dissatisfied with the support provided by my initial backup solution, I had started to implement alternative backup & disaster recovery solutions such as Veeam. But a new era began for me when I discovered NetJapan.
Learning how to use NetJapan’s DR solutions was extremely easy as it was very similar to what I had been using as my first backup software solution. I have been mainly impressed by all the innovations the Japanese company has implemented. So much so that in 2019, I have to say that NetJapan offers backup and restore functions very close to Veeam’s, and with much better commercial conditions for IT resellers such as myself.
To conclude, I would like to add that data protection and data recovery are essential to companies. As IT consultants / resellers, it is our role to recommend solutions to our clients that we ourselves trust entirely!
This particularly tricky server restore has been an inspirational model for my own business: expertise and people come first!
Mr. Stefan Henningsen
I started my own IT reseller business Triple-S.IT in February of 2005 and worked alone for many years as a "One-Man-Show".
As a value-added reseller, I have advised many companies on their IT infrastructure before implementing and monitoring it for them, including their backup & DR strategy. As time progressed, my company quickly grew and I was soon hiring more and more employees to help.
In addition, over the past 12 years I have been working in partnership with Service Center Emmel, an IT consultant company that was founded in 1999. We recently decided to merge our two companies to provide our customers with the best service possible. As of January 1st, 2020, we will be known as SYS-IT GmbH, with Stefan Henningsen and Marco Emmel as Managing Directors.
Beginning next year, SSY-IT will open a new office at Robert Koch Str. 31 in Husum, Germany with a 12-member team, including many highly trained technicians. We are actually still searching for additional member of staff with similar mentality.
Teamwork comes first!
Management / IT - Administrator