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Success stories

Why they chose NetJapan as their favorite backup and disaster recovery solution

"NETJAPAN's ActiveImage Protector software is well-designed, scalable and adapted to our customers' needs. The support service is responsive and allows us to resolve issues as soon as possible. "
— Ricardo Da Silva
Technician, OMNISA SA
NetJapan helped us with the integration of their solution in our datacentre. Now we have a powerful all-pupose backup service and tool for our customers.
— Sebastian Begert, General Manager,
Ascanius AG
NetJapan gives me full satisfaction with backup management. I have total confidence in the software and this is reinforced by the exceptional availability of the technical support team when needed.
— Fabien Gossweiler, Owner,
GRTVS
I have equipped over 50 new customers with NetJapan, and I underline that all customers are absolutely enthusiastic about the product and the performances.
No other manufacturer has a better support than NetJapan, and the sales team offers a flawless service at all times.
— Jean-Pierre Zöbeli, owner
ComptNet GmbH
We are very satisfied with NetJapan’s backup solution and their technical support.
— Urs Koller, Owner
Koller-Computer GmbH -over 100 installed NetJapan licences
I appreciate the very helpful, friendly and fast support at NetJapan, which is enormously important for us retailers to gain confidence in a product.
— Paul Ortiz, IT Technician EFZ
Stadler IT
NetJapan ActiveImage Protector is extremely fast and space-saving thanks to the built-in deduplication function.
The network traffic is thus limited to a minimum and thanks to the Imageboot function, you can very quickly provide a temporary machine for a certain time.
All this gives a good feeling of security even in a disaster case.
— Kurt Bucher, Managing Director
IT ONE ALL GmbH
NetJapan solutions are easy to use, efficient and working well. I have been using them since 3 years and in case of need I have always managed recovery quickly.
The company is really attentive to market’s needs and in these years I had appreciated the continue grown and evolution of the solutions.
I have a positive feedback also about technical support which is quick and precise.
— Fabio Cazzaniga
BRAINDATA
NetJapan AIP Virtual Edition is a reliable and easy to set up solution that brings many benefits to virtual environments.
Besides its very intuitive console this software brings a customizable follow-up of the backups set up, the setting of the backups and the restoration of data has never been so simple. I recommend this product to anyone looking for a safe and powerful backup tool.
— Raphaël BRIAND, IT Consultant
GemA NT SA
In the last years technology choices regarding the need to further ensure adequate protection of corporate data was not a priority.
However, in the last 12 months, with the repeated attacks of the CryptoLocker type virus, we have had to equip ourselves with a “smart” antivirus solution (we know this still cannot guarantee 100% protection from this type of virus), and a backup and disaster recovery solution that ensures fast recovery of infected machines (PCs or servers).
I heard favourable information about NetJapan from colleagues working abroad and so we decided to test this solution in-house and at our clients.
It’s now been a bit more than a year that we use NetJapan and results are very satisfactory. ActiveImage Protector Server helped us quickly recover our client’s e-commerce server that had been attacked by CryptoLocker (the restore of the system plus 250 GB of data took about 1 hour and 20 minutes) with virtually no data loss. The same happened on PCs of other clients and with ActiveImage Protector Desktop, they were able to fully recover everything in less than 30 minutes.
Our customer’s satisfaction was clear to see with such great performance!
Last but not least, I also want to acknowledge the speed and great advice from NetJapan`s support when we required it. As well as the continuous development policy of product improvement and the sound sales and commercial support which always kept us up to date.
No doubt that given the satisfaction from our clients, we will continue to propose NetJapan solutions.
— Claudio Antonini
Antonini Informatica
We have been using ActiveImage Protector backup solutions for several years. The 2016 version has a new design and includes significant improvements. The R2-D2 version, oops sorry, the R2 M2 version brought even more improvements and the R2 M3 version has completely blown our mind!
During our first test of the R2 M3 version, we thought there was an issue because it backed up a full 373 GB disk in less than 75 minutes to our NAS, in comparison previous editions were taking 155 minutes. However, we carried out more tests with our customers and all of them confirmed the new fantastic performance of ActiveImage Protector. This is simply FABULOUS and needs to be highlighted!
We also wish to acknowledge the quality of the NetJapan local support in Switzerland. We recommend NetJapan solutions either for technicians, resellers and companies who want to efficiently protect their data and systems.
— Pierre Briand
Brandi Informatique
The group that participated in the Certification consisted of a nice circle of similar minded Technicians with the most diverse collection of IT structures and backup needs and strategies. The course was in step with real situations – technical questions and task were responded clearly and concisely by a thoroughbred technician to the highest standard. The day finished far too fast, we got allot of worthwhile information and experienced lightbulb moments. Request for new feature are taken serious by NetJapan.
Our recommendations are a certainty – NetJapan is an open ear software producer.
— Dannis Stekelenburg
Technical Co-ordinator, hall Computer Services GmbH
We looked at NetJapan Professional Services for one of our customer. The Professional Services team went through our client’s infrastructure and needs and then gave us great recommendations on how to best set up the software. We had a fantastic personalised service which is difficult to find anywhere else. That’s what makes NetJapan special and that’s why I can only strongly recommend it.
— Thomas Wachter
Wachter Informationstechnik
We are a Managed Service Provider and we have been offering a lot of IT services, including Backup as a Service, during many years. In order to fulfil the requirements of our clients, we have been working with various vendors but we had decided it was time for us to reduce the number of vendors and streamline our backup solutions, without reducing the quality of our services.
We also added a fourth criteria while evaluating all these solutions: the quality of the received technical support, because if there is an IT disaster and one of our technician doesn't manage to restore the client's system alone, we wanted a good support.
Besides that, we remember the professional and close relationship we had with Mrs. Rösler, who had initially advised us about NetJapan backup and disaster recovery solutions.
NetJapan has also organised certification courses that our company has attended and they have proven to be very beneficial in helping our technicians support our clients.
Thank you to the NetJapan team.
— Volker Küch
Head of IT & Support, CLL
"One of our customers's network got attacked by Cryptolocker via the proxy server despite antivirus beeing installed on the proxy server and local PCs. Unfortunately the user who opened the infected file had administrative rights and as a result, all the company relevant data got encrypted. Fortunately, we had installed ActiveImage Protector Server on this business critical server and the encrypted files were completely restored within the shortest possible time. Many thanks again to Martin Widera (NetJapan support technician) and the rest of the support team for guiding us through the restore process. His help was quick and unbureaucratic."
— Ralf Erker
KARAT IT
"We had a CryptoLocker attack and NetJapan backup saved us."
— John Pepper
Missing Link
“I had the chance to test the pre-release of ActiveImage Protector 2016 and must say, I am really impressed with the modern dashboard and the many options it provides for running and checking backup jobs. But beyond just looks, it is apparent that NetJapan’s development team worked really hard to deliver something truly new! For example, the improved deduplication and unlimited offsite replication features are really critical to us given the large amount of customer data we manage. All in all this is a great tool – technicians, resellers and even end users will find it easy to use. I strongly recommend you have a look at it.”
— Bernhard Peter
NetJapan Reseller, Motum5 Systemhaus GmbH
"What brought us to NetJapan are their DR and Backup solutions, what made us stay, however, is their excellent service and support. We were fed up with sending support emails that are maybe answered 3 days later. At NetJapan we can be certain we get a call back immediately and one of their product experts will stay with us until the problem has been resolved.”
— Konrad Becker
Conny Becker Computer GmbH
"I've been testing NetJapan ActiveImage Protector and I'm pretty impressed with the deduplication functionality. Even when used at the medium (recommended) setting, there was a considerate space saving over Windows Server Backup (WSB). Using a Windows 2012 R2 that included two small VMs we ran some tests against WSB: WSB backed up the host and VMs in 2 hours and used 187GB of disk space; NetJapan reduced this to 108GB and 1hour 40 minutes."
— Geoff Aukett
F14 Help
In our experience, products developed in Japan are high quality and this is also true with ActiveImage Protector. We could not find a solution with a better deduplication / compression ratio! Also the backup speed is faster then what we have seen before … and we have tested quite a lot of software! Our technicians loved it from the beginning and we have decided to select it and offer it to all our clients as a backup solution.
— Andreas Epple
CEO, ECHO-IT (Reseller in Germany)
“It’s been great to work as a consultant with a company that understands the backup and recovery needs of today’s businesses. The products NetJapan has produced are some of the best performing and most reliable I’ve ever seen.”
— Jamey Kirby
Microsoft MVP, Developer of the first Windows based snapshot technology and outside consultant for NetJapan, Inc.

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